Interpersonal Skills


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This module is designed for use by trainers to introduce learners to essential skills they require for personal and professional effectiveness.  The goal of this module is to help participants understand the basic concepts of interpersonal skills in order to discuss and teach them.  It also encourages the provision of opportunities for learners to become more proficient and confident in their use of these skills.




Effective interpersonal skills are important for personal and professional reasons.  They have relevance for learners in terms of integrating into college life and as part of learning (e.g. group work, seminars, etc.).  Furthermore, employers look for skills such as good communication and teamwork in graduates.  However, interpersonal skills often are not formally taught.


This module is designed to provide a brief background to relevant interpersonal skills and exercises to help you develop these skills in your learners.  The module highlights several key areas: effective communication, giving and receiving feedback, and working with others.


Learners need to understand the concepts, to practice the skills, to reflect and to receive feedback.  These skills may be taught in many different ways: case studies, group exercises, role-plays, work simulations or rehearsal.


Each section gives the presenter some Background Information on the area to be addressed as well as Suggestions for Integration of the material with the subject.  There is also a Suggested Presentation if the teacher wants to present the material as a workshop.  It includes suggested activities and procedures, materials necessary and time estimates.  The module also contains a PowerPoint presentation with slides and notes, as well as exercises and handouts.  The teacher may be selective – parts may be incorporated into course content when suitable and appropriate – or the material can be used as a stand-alone module – given in addition to regular courses.  Either way, it will be most beneficial to learners if it is customised to suit the subject discipline



  •  To highlight learners’ awareness of the different forms of interpersonal skills and to recognise the need for them.
  • To illustrate what the key aspects of effective communication are.
  • To become aware of the relevance and benefits of training in interpersonal skills.



Download a free sample


The course kit includes:

  • Learner’s handbook and trainer’s guide
  • Powerpoint slides
  • Activities and exercises
  • Quizzes with solutions
  • eLearning files
  • Additional resources

The eLearning Version

The e-learning course materials are intended for use by people that want to make e-learning an additional part of their learning and development offering.

The e-learning is very flexible and can be added to an organisation’s intranet or learning management system, ready to be used by their employees. The benefits are huge, and you only ever pay once for the package making it extremely cost effective.