$99.00 – $295.00
The course kit includes:
- Learner’s handbook and trainer’s guide
- Powerpoint slides
- Activities and exercises
- Quizzes with solutions
- eLearning files
- Additional resources
The eLearning Version
The e-learning course materials are intended for use by people that want to make e-learning an additional part of their learning and development offering.
The e-learning is very flexible and can be added to an organisation’s intranet or learning management system, ready to be used by their employees. The benefits are huge, and you only ever pay once for the package making it extremely cost effective.
Effective communication skills are the cornerstone to success in the business world today. Every job, no matter what it is, requires excellent communication capabilities. If you want to progress in your role, you need to be able to both express yourself clearly and be able to listen and understand the needs, wants and intentions of others when they communicate. Therefore, these training course materials are suitable for everyone in any role.
Training course contents:
Improve communication in your organisation with our Effective Communication Skills Training Course Materials
Being able to communicate effectively is a cornerstone to building positive working relationships; it will enable you to build rapport, develop relationships and feel comfortable and confident around others. People who can communicate effectively are great at getting others to open up and discuss feelings and emotions. They are able to respond appropriately during difficult conversations and feel less pressure when communicating with superiors and peers.
Perhaps you’re looking to improve the performance of a team that lacks communication skills and is unable to work together effectively. Or you want to include communication training as part of management and supervisor development.
Why is running this communication skills course a good idea?
Well, just imagine if your participants were better able to:
- Inspire people around them, bringing out the best in each and every individual.
- Overcome communication barriers and improve working relationships.
- Create a positive work environment through proactive discussions.
- Improve their self-awareness when communicating and reduce office friction.
- Simply communicate quickly and efficiently, for overall organisational success.
- Keep their discussions focused on clear outcomes.
Ultimately these training course materials allow you to nurture a workforce that is better able to communicate with customers as well as the people within their own organisation. Improved communication means improved results.
Why use our training materials?
- When you’re busy or under pressure at work, you save time and stress by using our ready-made professional training materials.
- Our materials come with no restrictions: you can edit content, add your company branding and use as many times as you wish.
- Whether you’re an experienced trainer or nervous first-timer, our training materials give you everything you need to deliver a confident and successful training session: PowerPoint slides, workbooks, session plans, activities/exercises and detailed trainer notes.
- There is no need to wait for delivery. You’ll receive the full course pack in your inbox instantly.
- With a mix of practical exercises and trainer led material, your attendees will remain engaged throughout, while you take credit for a professional and effective training course.
- And when budgets are tight but you still need results, our courses are great value for money. Train a whole team or even a whole company for much less than the cost of sending a single participant on a standard training course
These Effective Communication Skills training course materials will help develop your participants communication skills and ensure they understand others, whilst getting their own message across clearly and in a way that fosters positive relationships. They’ll learn what it takes to be a successful communicator and how best to communicate confidently with people at all levels.
The main content of the training course materials…
Understanding Communication – A chance for participants to establish their view of what communication means and perhaps more importantly, what is means to them. Participants will then review the three main components of communication; verbal, para-verbal and non-verbal.
Communication Styles – Participants will explore their own communication styles and establish the positive and negative aspects of these preferences and what that means when communicating.
Communication Attitude – Reviewing the aspects of communication attitudes that can be portrayed – aggressive, assertive, passive and passive aggressive.
Communicate Confidently – Focusing on what makes people confident communicators, understanding what their own communication strengths are and acknowledging when to apply them.
Active Listening – Identifying the benefits of active listening and practicing the skill with colleagues.
Clarifying and Questioning – A review of the different types of questioning and clarifying that can be used. Understanding the purpose of alternative questioning approaches, applying them to different scenarios and explaining how and why they are used.
Non-Verbal communication – Establishing the impact of non-verbal communication. How to read it and how to improve their own. This includes, facial expressions, body language, gestures, personal space and touching.
Getting Your Message Across – Helping to ensure others understand you, what makes communication become confused and how to use the ‘headline’ approach to structure an effective message. Looking at what they say, how they say it and focusing on the needs of the person receiving the message. The section closes with a look at how to invite questions and feedback.
Difficult Communication – A provision of clear guidelines and advice on what to do when communication does not go smoothly, how to manage criticism and give criticism whilst remaining constructive and positive.
Putting it all into Practice – A chance to develop and practice the skills of communication whilst further exploring three key topics of communication…
As with all of our products, this training course is interactive and full of relevant activities.
At the end of this communication skills training course, your participants will be able to:
- Communicate clearly and get their message across
- Encourage others to open up and speak freely with them
- Communicate confidently with people at all levels
- Cope with difficult communication situations